Help center
Notifications
How to set up your notification channel, what each alert means, and what to do if alerts aren't arriving.
Setting up your notification channel
Choose how you receive alerts. Morning and evening reviews are always sent by email. Real-time price alerts go to your selected channel.
Email — default channel
Ready immediately
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Email is active from the moment you register — no setup needed. Morning and evening reviews always go to your registered email address. Real-time alerts also go by email unless you connect Telegram.
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Check your registered email address in Settings → Profile
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Add [email protected] to your contacts to prevent alerts landing in spam
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Premium users: if you prefer all alerts by email only, leave Telegram disconnected — email handles everything
Telegram — instant alerts on your phone
Recommended
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Connect Telegram once and real-time price alerts arrive as Telegram messages — typically within seconds of the price crossing your threshold.
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Go to Settings → Notifications and select Telegram as your channel
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Click Connect Telegram — a link opens the SaveElectro bot in your Telegram app
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Tap Start in the Telegram chat — your account is now linked
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A confirmation message appears in Telegram. Real-time alerts now go there. Reviews still go by email.
Telegram not installed? Download it free from the App Store or Google Play. It works on iPhone, Android, and desktop.
WhatsApp & Viber
Coming soon
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WhatsApp and Viber integrations are in development and will be available in a future update. Use email or Telegram in the meantime.
Alert types
What each alert means and when it fires.
Morning review
Sent by email once daily at your chosen time (default 07:00). Free: one-line summary of the day — cheap, expensive or volatile. Premium: best cheap window, appliance timing recommendations, weather note, wood vs electric comparison if configured.
Evening review
Sent by email once daily at your chosen evening time (default 19:00). Summarises today's price character, shows current CO₂ grid intensity, and includes overnight heads-up — car heater reminder and pipe freeze warning if relevant.
High price alert
Fires when the current price crosses above your high threshold. Free: threshold fixed at 15 c/kWh, value not editable. Premium: threshold value editable, up to 5 thresholds total.
Low price alert
Fires when the current price crosses below your low threshold. Free: threshold fixed at 3 c/kWh, value not editable. Premium: threshold value editable, up to 5 thresholds total.
Negative price alert
Fires when the electricity price drops below zero — the grid is paying you to use power. Rare, but happens during high wind or solar overproduction. Includes how many hours the negative period is expected to last.
Extreme price spike
Fires when the price exceeds 20 c/kWh (default). Alerts you to an unusual spike — avoid all heavy appliances. Includes how many hours the spike is expected to last.
Appliance best-window alert
Fires N hours before the cheapest window for a specific appliance opens today. For example: "Washing machine — cheap window in 1h: 14:00–16:00 at 2.8 c/kWh". Sent once per appliance per day. Lead time configurable in Settings.
Routine conflict warning
Fires when two appliances in your weekly routine are scheduled to run at the same time and would exceed your power limit, or when a routine day falls on an expensive price window. Suggests the cheapest alternative slot.
Wood heating alert
Fires once per day when birch wood is cheaper than your electric heating system and the outside temperature is ≤10°C. Includes the cost comparison (c/kWh wood vs electric) and how many hours wood wins today. Requires heating setup configured in Settings → Households.
Car heater reminder
Sent in the evening when tonight's temperature is forecast to drop below your car heater trigger threshold. Reminds you to set the car heater timer before bed. Requires a car heater appliance and location set in Settings → Households.
Pipe freeze warning
Fires when tonight's forecast temperature drops to a level where uninsulated pipes may freeze. Advises leaving a thin stream of water running overnight. Requires location set in Settings → Households.
Notification timing and quiet hours
Control when you receive notifications.
Morning review time
Set your preferred morning send time in Settings → Notifications. Default is 07:00. The review is sent once per day within a 30-minute window of your chosen time.
Quiet hours
Real-time alerts (high price, low price, spike) are suppressed during your quiet hours window. Default: 22:00–07:00. Change this in Settings → Notifications. Negative price alerts bypass quiet hours and are always delivered immediately.
Disabling individual notifications
Each real-time alert type has its own toggle in Settings → Notifications. You can turn off high-price alerts, low-price alerts, and Premium alerts independently.
Troubleshooting
I'm not receiving any alerts by email.
Check three things: (1) Look in your spam or junk folder — add [email protected] to your contacts to prevent this. (2) Check that alerts are not disabled in Settings → Notifications. (3) Check your quiet hours setting — you may be in quiet hours when alerts would normally fire.
I connected Telegram but I'm not getting alerts there.
Make sure you completed the connection — go to Settings → Notifications and check that Telegram shows as connected. If not, click Connect Telegram and tap Start in the Telegram chat. If it shows connected but alerts aren't arriving, try disconnecting and reconnecting. Real-time alerts go to Telegram; morning and evening reviews always go to email.
I'm getting too many alerts. How do I reduce them?
Go to Settings → Notifications and turn off the alert types you don't need. You can keep only the morning review and turn off all real-time alerts, or raise your price thresholds so they only fire at more extreme prices. You can also use quiet hours to suppress alerts during the night.
The price was high but I didn't get an alert.
Two likely reasons: (1) Your high threshold may be set above the price that occurred — check Settings → Alerts. (2) You may have been in quiet hours. Check Settings → Notifications → Quiet hours. Alerts fire once per threshold crossing per day, so if it already fired earlier and crossed again, it won't fire a second time. If none of these apply, contact support.
I switched phones. Do I need to do anything?
If you use email, nothing changes — alerts go to your email address regardless of device. If you use Telegram, your Telegram account follows you to the new phone automatically — no action needed.
I'm not receiving the morning review.
Morning reviews are sent by email. Check your spam folder and add [email protected] to your contacts. Also check that Morning review is enabled in Settings → Notifications and that your registered email address is correct in Settings → Profile.
Still need help?
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