1. Seller
1.1The seller is Terve Elo Oy, c/o Yritystoiminnan Ratkaisijat, Olavinkatu 52, 57100 Savonlinna, Finland, business ID 2549108-8. Contact: [email protected].
1.2This policy covers devices and installation visits ordered on saveelectro.com. Using the SaveElectro service is covered by the Terms of Service, and switching devices by the Automation Terms.
2. Your 14-day right to cancel a device purchase
2.1You can cancel the purchase of a device within 14 days from the day you, or a person you named, received it — without giving a reason. If an order arrives in several parcels, the 14 days run from the day you received the last one.
2.2To cancel, tell us within the 14 days: use Withdraw from contract here (you need your order number, which is in your order email), email [email protected], or send the model form at the end of this page. The online form sends you a receipt with the date and time. Any clear statement is enough. Simply sending the device back, without telling us, does not cancel the purchase.
2.3Send the device back without undue delay and at the latest 14 days after you told us. We email you the return address. If we have offered to collect the device, you do not need to send it.
2.4You pay the direct cost of sending the device back.
2.5You may test the device as you would in a shop — plug it in and watch the colours. If its value has gone down because you handled it more than that, we may deduct the loss from the refund. Send all parts back; the original packaging helps but is not required.
2.6SaveElectro locks its plugs with their own password. You do not need to remove it: we reset every returned device.
3. Refund
3.1We refund everything you paid for the cancelled device, including standard delivery, without undue delay and at the latest 14 days after we receive your cancellation. If you keep part of the order, the delivery cost is not refunded.
3.2We may wait with the refund until we have the device back or you have shown that you sent it, whichever comes first.
3.3We refund to the card you paid with. It costs you nothing.
4. Installation visit
4.1You can cancel an installation visit within 14 days from the day you ordered it. Cancelled before the visit: we refund the full visit price.
4.2If you asked us to make the visit within those 14 days and cancel after the work has started, you pay a proportionate part of the price for the work done before you told us.
4.3Once the visit has been fully carried out at your express request, and you confirmed when ordering that you then lose the right to cancel it, the visit can no longer be cancelled. The device itself can still be returned under section 2.
5. Premium included with a plug
5.1A plug order includes 14 days of SaveElectro Premium free, once per account (not if the account has already had a free Premium period). Paid by card, Apple Pay or Google Pay: Premium then continues as a monthly subscription on that card, unless you cancel it in Settings before the free period ends. Paid with MobilePay: no card is saved; add one in Settings to continue, otherwise you simply move to the Free plan. WhatsApp alerts start with the first payment.
5.2If you cancel the plug purchase, we also end the included Premium, without any charge — unless you tell us you want to keep it.
5.3The Premium subscription itself is covered by the Terms of Service.
6. Faulty devices
6.1This is separate from the 14-day right to cancel. If a device is faulty or not as described, you have the rights that Finnish consumer protection law gives you: we repair or replace it, and if that is not possible, you get a price reduction or your money back. A manufacturer’s warranty, if there is one, comes on top of these rights and never limits them.
6.2Tell us within a reasonable time after you noticed the fault: email [email protected] with your order number and a short description. A photo or video helps.
6.3We pay the cost of returning a faulty device.
6.4Damage caused by use against the device’s instructions or the Automation Terms, by opening the device, or by water is not a fault of the device.
7. Delivery
7.1We deliver in Finland. If the parcel does not arrive, or arrives damaged, tell us as soon as you can. The risk stays with us until you receive the device.
8. Questions and disputes
8.1Contact us first: [email protected]. We aim to answer within 5 business days.
8.2If we cannot agree, you can get free help from Consumer Advisory Services (kkv.fi) and take the matter to the Consumer Disputes Board (kuluttajariita.fi).
Model withdrawal form
Fill in and send this form only if you want to cancel the contract. Email it to [email protected], or send it by post.
To: Terve Elo Oy, c/o Yritystoiminnan Ratkaisijat, Olavinkatu 52, 57100 Savonlinna, Finland, [email protected]
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*):
______________________________________
Ordered on (*) / received on (*): ______________
Name of consumer(s): ______________
Address of consumer(s): ______________
Order number (helps us find it): ______________
Signature of consumer(s) (only if this form is sent on paper): ______________
Date: ______________
(*) Delete as appropriate.
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*):
______________________________________
Ordered on (*) / received on (*): ______________
Name of consumer(s): ______________
Address of consumer(s): ______________
Order number (helps us find it): ______________
Signature of consumer(s) (only if this form is sent on paper): ______________
Date: ______________
(*) Delete as appropriate.